Frequently Asked Questions

How much are your services?

Each quote is bespoke due to services needed and location we can provide a free non obligation quote with your details and services required, we request a picture of where the works are required to gain a better understanding of the works needed, please contact us via our contact us page to get your no obligation quote.

Why should we choose you?

We are an established business with over 15 years of industry experience and are specialists in our field, we are a Which trusted trader so you can ensure you are in safe hands. We have a very good reputation from our customers which is proven in our reviews, from our many satisfied customers. We are reliable, trustworthy and have an established team that work very hard to ensure our work is to a very high standard.

How long will the work take?

Every job is different and will depend on how much work is to be provided, we can give you a better idea once we know more about your work needed please contact us via our contact us page.

How soon can we get the work started?

We do get booked very quickly, however we will always try to make sure we can get your work booked in as soon as we can, contact us to check our availability.

What does your 10 year guarantee cover?

It covers all work provided by us, and brick cleaning is offered at a 10 year guarantee subject to terms and conditions.

Have you got pictures of previous work?

We have a vast range of previous also with before and after pictures to show the difference our services can make, these are in our gallery and you can also see our previous work on our social media accounts.

What areas do you cover outside of London?

A good percentage of our work is in London but we cover London and the surrounding counties, Essex, Kent, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Please call us to check if we cover your area.

Do you work on commercial properties and well as residential?

We offer all our services to residential and commercial clients. We have close relationships with a number of builders, surveyors and architects that provide us with a mixture of commercial and residential clients. Commercial clients should give us a call to discuss the scope of the project. 

How long does it take to brick clean a house?

Timings can vary depending on the size of the property and the extent of the environmental grime and staining. Example: An average 3-bedroom end of terrace property in London (3 sides of house) may take between 3-4 days.

Do you protect the rest of the property when brick cleaning?

Yes, we always use plastic sheeting to protect windows, doors, architectural features and neighbouring properties. Plastic sheeting is also used on our scaffolding to contain dirty water splashing. We advise our clients to remove their curtains and/or blinds from windows to prevent water splash staining that might seep through open windows or window frame cracks. Alternatively, masking tape can be used internally to avoid dirty water seeping through.

What is the white ‘salt-like’ substance on my walls?

This chalky white substance is most likely efflorescence. Efflorescence is the movement of salt to the surface of a porous material, particularly brick that forms a coating. When water moves through a wall, or water is driven out through heat or hydration, this process brings salts outwards to the surface. These bricks can be cleaned or dependent on damage, removed and replaced.

What is Re-Pointing?

Repointing is a way to repair the deteriorating mortar from the joints of the masonry and comes under our Brick Restoration services. Mortar is a mixture of sand and cements that is applied around the bricks to bind them together. Repointing is required when the mortar between the bricks is breaking down, crumbling or decaying.

How do I know when my property needs repointing?

Crumbling mortar, loose bricks, internal damp areas are all signs that your brickwork may be damaged requiring repointing. Mortar over time can weaken and soften, which leads to bricks slackening exposing your brickwork to leakages. The key is to spot the signs early to prevent further damage. 

How long does repointing last?

It is difficult to provide exact times as it depends on the elements, which differ from year to year, but repointing if done professionally, will last approx. 20-50 years. It is possible but rare to complete repointing twice on the same property in one lifetime.

Will I need to repoint my whole house?

Not necessarily. We will take a look at your property and assess which walls will require repointing. Occasionally the front of the house or the wall most exposed to the elements will only need repointing. But each property is different and this will need to be gauged and discussed on viewing.

How long does repointing take to complete?

This will vary from job to job, dependent on size and level of damage. Once we view the job, we can provide realistic estimates.

Will paint removal ruin my brickwork?

Paint removal from brick will not cause further damage to your brickwork, if done by a specialist like us.

Will there be paint remnants in grooves of the brickwork?

We will remove all traces of paint from your brickwork. We have a technique that will remove all remnants of paint from the indentations of your brickwork. 

Can you do a paint removal test patch to show final results?

Yes, we can complete a test patch from a discrete wall, generally at the back of the house. Paint removal from brick is conducted in a number of steps, so it may require a couple of visits over two days to show final results.

Will pebbledash removal ruin my brickwork?

Pebbledash removal itself will not ruin your brickwork, but the brickwork underneath could be damaged and may have been damaged when the pebbledash coating was applied. This type of work needs to be completed by a professional brick restoration company or brickwork specialists who know how NOT to cause further damage.

Can you do a pebbledash removal test patch to show final results?

Yes, if requested we are happy to complete a test patch from a discrete wall, generally at the back of the house.

Will brick repair be needed after pebbledash removal?

We always allow for a number of brick repairs or replacements with every pebbledash removal quotation. We cannot estimate the level of brick restoration required to underlying brickwork and will inform our clients of any additional work required. The work will be agreed before it is undertaken.