Complaints Policy & Procedure

At Brick Brick Cleaning Company Ltd London, we will always endeavor to provide the best service for every customer, however, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the we will be able to make things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, of Brick cleaning, repointing service or other works please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact us with full contact listed on the contact us page by call, email or by writing to us so any issued can be rectified as soon as possible.

We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. If for any reason Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.